Online Banking failure
July 22nd, 2008 | No Comments | Filed in Personal, TechnologyFor fuck’s sake.
Last week I managed to mess up while logging into my Natwest online banking. For some reason the system forgot who I was and wouldn’t let me in, instead suggesting I re-register. So I did, choosing a new password and suchlike.
Because I’d just re-registered they needed to send me an activation code through the mail to unlock all the extras that the online banking can do. Fair enough, the letter arrived yesterday.
Today I try to log in and … it doesn’t know who I am again! I’m fairly sure I got my password correct, but either there’s a big cockup with my account or I didn’t.
I will now have to re-re-register and await yet another stupid authorisation code. This time I will take the highly insecure action of writing my password down on a bit of paper and keeping it safe. Online banking - you have failed. You’re asking for too many codes and bits of password and sequences of numbers to veryfy that I am me. You gave me a two-factor authentication device that I have to use when making bank transfers. Why not use that?
Produce a challenge code that I have to key into my authorisation machine, and then provide my response as another code? If my card’s PIN is secure enough for withdrawing cash, and physically having the card is secure enough for buying things online, then the system should be good enough for online banking, no?
Or just ask for random parts of my personal details each time, it’s what you ask when I forget my password… why bother with making me remember something extra that I have to write down because I am too overloaded to fit it in my brain?
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